1. Introduction

At PetSpoiler, we want you to be completely satisfied with your purchase. This Refund Policy explains how we handle returns and refunds.

2. Return Eligibility

• Condition: Products must be unused and in their original packaging to be eligible for a return.
• Timeframe: Returns must be initiated within 30 days of receiving your order.

3. How to Return a Product

To return a product:

• Contact us at [email protected] to request a return authorization.
• Pack the item securely and include a copy of your receipt or order confirmation.

4. Refunds

• Processing Time: Refunds will be processed within 7-10 business days after receiving the returned item.
• Method: Refunds will be issued to the original payment method.

5. Non-Refundable Items

Certain items, such as perishable goods or custom-made products, are not eligible for returns or refunds.

6. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.

7. Contact Us

If you have any questions or need assistance with a return, please contact us at [email protected].